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Controlling Your Emotions at Work

“When the going gets tough, the tough get going”

A phrase we have all heard at some point in our lifetime. The phrase means that when you’re faced with a difficult situation, you work harder to solve that situation. Throughout our personal and professional careers, we are challenged. Sometimes we are placed in tough situations that can alter our emotions negatively. However, there are ways that one can cope with the tough situations, so that those emotions aren’t altered.

We’ve all been in those situations where a project—the one you were working on for three weeks—gets cancelled because your boss no longer finds it necessary; where you’re left with an angry patient who is stressed; or when one of your favorite coworkers is no longer with the company. Naturally, we tend to react to those stressful situations. At work, one might have to hold back because of affects it could have on our professional careers.  So how does one cope with their emotions at work during tough situations while excelling professionally?

The first step one should take is to stay calm—try to relax. If it helps, take deep breaths, and keep your mind open. Maybe this situation might benefit you in the long run. For example, if you’re dealing with an angry customer, stay calm. Two angry individuals arguing with one another aren’t going to get anything solved. If you’re calm and showing respect, the individual will most likely calm down because you will be listening to them. Let them vent and assure them that you’re there to help them solve their problem. Not only will you be helping someone out, you will be showing your superiors that you can be trusted to handle situations that can be stressful without losing your temper at work while dealing with clients. Ultimately, you will show your leadership and ability to control your emotions.

Controlling your emotions will allow you to address your concerns. The second step is to communicate. Say you have been working on a project that has been ongoing for about three weeks and your boss decides to end the project right as you are finishing it. If you can control your emotions and stay calm, you will be able to respond and explain why you might disagree without letting your emotions hinder your judgement. Doing so will allow you to communicate effectively, have a stance on the situation, and address your concerns with your superiors. You just might be able to convince them to carry-on with the project you have worked so hard on for the last couple of weeks. Controlling your emotions by staying calm will help you think clearly and allow you to communicate properly.

Instead of letting your emotions get the best of you, work harder by staying calm and communicating effectively—you will be able to excel professionally. Your employer will see those traits and rely on you to get things done. You will be showing your ability to adapt to tough situations and your ability to work even harder to solve the problems causing those situations. When you’re faced with a difficult situation, make sure to work harder by controlling your emotions so that you can communicate effectively to solve the situation.